Training

 

Open, in company and e-learning courses always including the presentation of concepts and practical exercises:

 

OFFERED TRAINING:

 

1- System of Integrated Management ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007 - duration 16h

 

• Introduction the management systems;
• Definitions and involved concepts;
• Environment System Management ISO 14001:2004;
• Safety and Occupational Health Management System OHSAS 18001:1999;
• Quality Management System ISO 9001:2000;
• Integrated Management System: the common elements.
  
  

2- Introduction to the ISO 9001:2008 - duration 16h

 

• Objectives of a quality management system;
• Process Approach;
• Structure of ISO 9000:2000 Family of standards;
• General View of the ISO 9001:2000;
• Documentation Requirements;
• ISO 9001:2000 Requirements and main alterations in relation to the ISO 9001:1994;
• Audits based in processes.
  
  

3 - Management Model based on the Criteria for Management Excellency of the Quality National Award Foundation - duration 16h

 

• Model origin;
• Fundamentals of management excellence;
• The management diagram;
• Unfolding of the fundamentals in the excellence criteria;
• Analysis of each one of the requirements contemplating:
  • What it is demanded;
  • Examples of management practices that takes care of to the requirement;
  • Cases studies on how to implement these management practices.
• Strategies on how to implement this Management Model.
  
  

4 - Formation of internal auditors ISO 9001:2008 - duration 16h

 

• Basic concepts;
• Processes Approach;
• Documentation of processes;
• The ISO 9000:2005 standard;
• The ISO 19011 standard - Guidance for auditors;
• Script of an audit;
• Performing audit activities at the auditee installation;
• Nom conformity Report;
• Audit Report.
  
  
  

5- Formation of internal auditors Integrated Management System - duration 24h

 

• Objectives of an audit;
• Management System;
• Processes Approach;
• Main requirements of the management systems standards;
• Principles of audits;
• Management of an audit program;
• Script of an audit:
  • Planning;
  • Check lists;
  • Documentation analysis;
  • Performing audit activities at the auditee installations.
• Follow up of Corrective Actions;
• Abilities required for the auditors.
  
  
  

6 - Examiners formation of the Criteria of Management Excellency of the National Quality Award - duration 16h

 

• Management Model based on the Criteria of Excellency;
• Management Diagram;
• The Management Excellence Criteria;
• Grading System;
• Stages of the evaluation process

7 - Examiners formation for the First Steps for the Excellency - duration 16h

 

• Management Model based on the First Steps for the Excellency;
• Management Diagram;
• The Firsts Steps for Excellency;
• Grading System;
• Stages of the evaluation process.
  
  
  

8 – The Management Report construction to participate in the National Quality Award yearly cycle - duration 16h

 

• Management of the Organizations in the processes approach;
• Management Model based on the Criteria for Excellency Management Excellency;
• The Criteria of Excellency;
• Use of the Criteria of Excellency in the modeling of the management of the organizations;
• How to elaborate The Management Report.
  

9 - Management by Processes - duration 16h

 

• Concepts basic on processes approach;
• Use of indexes in the processes control;
• Processes control;
• Processes improvement;
• Models for processes management.
  
  
  

10 - Strategic planning - duration 16h

 

• What is strategy;
• Types of strategic planning;
• Strategies formulation;
• Unfolding the strategies within the organization;
• Administration of the planning cycle.

 

 

11 - Performance Measurement System - duration 16h

 

• Concept of global performance;
• Indexes classification;
• General view of the measurement system;
• Project of the control panel;
• Cares in the choice of the indexes;
• Benchmarks selection;
• Unfolding of the control panel for the different organization levels;
• Uses of the control panel;
• Performance Critical analysis process.
  
  
  

12 - Use of performance indexes in the management - duration 16h

 

• Management of the Organizations in the process approach;
• Indexes role in the management;
• Criteria of election of indexes;
• Management of indexes.

 

 

 

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